Shipping & Returns
Shipping & Returns
Standard Return Policy:
Online Orders
Defective Product and Returns Due to Our Error
You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty.** Your return shipping charges will be waived. Please send an email to info@pawpods.com to have a shipping label generated for your return if you have a defective or broken item. We will need your name and order number.
When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.
Standard Return Policy:
Online Orders
- Product must be returned at consumer’s cost within 90 days
- There is a 25% restocking fee
Defective Product and Returns Due to Our Error
You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty.** Your return shipping charges will be waived. Please send an email to info@pawpods.com to have a shipping label generated for your return if you have a defective or broken item. We will need your name and order number.
When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.