Standard Return Policy:

Online Orders

  1. 1.       Product must be returned at consumer’s cost within 90 days
  2. 2.       There is a 25% restocking fee

 

Defective Product and Returns Due to Our Error

You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty.** Your return shipping charges will be waived.  Please send an email to info@pawpods.com to have a shipping label generated for your return if you have a defective or broken item.  We will need your name and order number.

When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.